Seri88's Commitment

Responsible Gaming at seri88 — Play Freely, Stay Safe Always

Great entertainment starts with self-awareness. At Seri88, we believe every member deserves an enjoyable gaming experience without it becoming a burden. This page is our complete guide for you — to play smart, set boundaries, and recognise when it is time to take a break.

Manageable Deposit Limits
24/7 Support
Easy Self-Control
18+
Minimum Age Requirement
24/7
Customer Support
100%
Deposit Limit Control
0
Self-Control Fee
What Is Responsible Gaming?

Playing for Fun, Not Addicted

Online gaming — whether slots, Live Casino, or Sports Betting — is a legitimate and enjoyable form of entertainment when done the right way. However, like any other form of entertainment, it requires self-discipline and awareness of your own appropriate limits.

At Seri88, we understand that most of our members play purely for fun and to fill their leisure time. But we are also aware that a small number of individuals may find it difficult to control their gaming habits. That is why we provide a range of tools and resources to help every member stay within a safe zone.

The responsible gaming principles we practise at seri88 are straightforward: set limits before playing, stick to them, and stop when enough is enough. Not always easy, but with the right tools, it can be done.

Remember: The money you use for gaming must be disposable funds that do not affect daily necessities such as rent, bills, food, or family obligations. Never go into debt to play.

Signs of Healthy Gaming

You play with money you can afford to lose without affecting your daily life.
You have already set time and spending limits before starting a gaming session.
You can stop playing at any time without feeling pressured or anxious.
Gaming does not interfere with your relationships with family, friends, or work.
You play for fun, not to relieve stress or solve financial problems.
Gaming Risk Level
Self-ControlGood
Play Time LimitModerate
Spending ControlNeeds Attention

* The stronger your self-control, the lower your risk of problem gambling.

Helpline:
If you or someone you know needs help, contact Seri88 customer support via 24/7 live chat for guidance and referrals.
Seri88 Control Tools

Six Tools for Play More Responsibly

Seri88 provides a range of practical tools you can use directly through your account settings — free and straightforward, no need to contact anyone.

Daily / Weekly Deposit Limit

Set the maximum deposit amount allowed within a 24-hour or 7-day period. Once the limit is set, our system will automatically block any deposit exceeding that amount — no exceptions.

Session Time Limit

Set how long you want to play in a single session. When the time limit is reached, the system will alert you and prompt you to take a short break before continuing.

Self-Exclusion

Need a longer break? You can activate a self-exclusion period for 1 week, 1 month, or longer. During this period, your account will not be accessible for any gaming activity.

Check Activity History

Easily track all your gaming activity, deposits, and withdrawals through your account history page. Full transparency helps you understand your playing patterns and make smarter decisions.

Deactivate Promotions

If you feel that bonus and promotional offers are encouraging you to play more than planned, you can opt out of receiving any promotional communications through your profile settings.

24/7 Live Support

The seri88 customer support team is ready to assist you at any time via live chat. Whether you want to set limits, ask about self-control tools, or simply need guidance — we are always here.

Step-by-Step Guide

How to Set Game Limit at seri88

1
Log In to Your Account

Log in to your Seri88 account using your username and password. Enable 2FA for added security when logging in.

2
Go to Account Settings

Click the profile icon in the top right corner, then select "Account Settings" from the dropdown menu.

3
Select the "Responsible Gaming" Tab

On the settings page, look for the tab labelled "Responsible Gaming" or "Self-Control". All control tools are available here.

4
Set Appropriate Limits

Choose the limit type — daily deposit, session time, or self-exclusion. Enter the appropriate value and confirm. Limits take effect immediately.

5
Save and Review Regularly

Once limits are set, review them monthly and adjust as needed. You can reduce a limit at any time, but increasing a limit requires a 72-hour waiting period as a safeguard.

Warning Signs

Recognise Red Flags Early

Problem gambling rarely happens overnight — it develops gradually. Recognising early warning signs is the first important step toward getting help or taking self-control action.

Take note if you:
Playing with money that should be used for bills, rent, or daily necessities.
Feeling stressed, anxious, or irritable when you are unable to play.
Trying to recover losses by depositing more money — known as "chasing losses".
Lying to family or friends about how much time or money you have spent on gaming.
Neglecting responsibilities at work, school, or home due to excessive gaming.
Borrowing money or selling valuables to fund your gaming.

If you identify two or more of the above signs in yourself, we recommend you immediately activate self-exclusion and contact Seri88 support for further guidance.

Policy & Commitment

Seri88's Commitment to Malaysian Players

Responsible gaming is not just a slogan at seri88 — it is part of how we run our platform every day.

What Seri88 Does

Verifying the age of all new members — only individuals aged 18 and above are allowed to register and play.
Providing free self-control tools that are easily accessible directly from account settings, hassle-free.
Training customer support staff to identify and assist members who may be experiencing gaming-related issues.
Preventing bonus promotions from targeting members who are on a self-exclusion period or have set lower limits.
Securely storing gaming activity data and using it to detect risky playing patterns.

Your Responsibilities as a Member

Play with money you can afford to lose — never use savings or borrowed funds.
Do not allow others — especially children — to access your Seri88 account.
Set time and financial limits before starting each gaming session.
Stop playing when you feel emotionally unstable, stressed, or in a rush.
Contact the Seri88 support team without shame if you need help or guidance — we do not judge, we help.
FAQ

Questions Frequently Asked

The minimum age to register and play on Seri88 is 18 years old. We conduct a strict identity verification (KYC) process to ensure no underage individuals can access our platform. Any account found to have been registered by an underage individual will be closed immediately and any remaining balance will be referred back in accordance with established procedures.

Log in to your account, then go to Account Settings > Responsible Gaming. There, you can set daily, weekly, or monthly deposit limits according to your needs. These limits take effect immediately upon confirmation. You may reduce your limit at any time, however increasing a limit requires a 72-hour waiting period as an additional safeguard.

Self-exclusion is an option to temporarily block access to your account. You can choose a period of 7 days, 30 days, 90 days, or up to 12 months. During the exclusion period, you will not be able to log in, make deposits, or play any games. Your account balance remains safe and can be withdrawn at the end of the period. This feature is designed to help you take a step back and reassess your gaming habits.

Yes, you can request permanent account closure at any time by contacting the seri88 customer support team via live chat or email. Once an account is permanently closed, it cannot be reopened. Any remaining balance will be processed for withdrawal in accordance with standard procedures within 3–5 business days.

Yes, completely. All conversations with the seri88 customer support team are confidential and protected by our privacy policy. Information you share relating to responsible gaming or self-control requests will not be disclosed to any third party without your consent. You can speak with our team comfortably and without any concern.

The first step is acknowledging that you need help — and that already takes great courage. We recommend you: (1) Activate self-exclusion immediately through your account settings; (2) Contact the Seri88 support team via live chat for guidance; (3) Talk to a trusted family member or friend. Remember, seeking help early is a far wiser choice than waiting for the problem to worsen.
🎮

Ready to Play with Smart & Responsible?

Register a Seri88 account today and enjoy over 2,000 games of your choice with complete peace of mind. Set your limits, play in control, and experience genuine fun without guilt.

Entertainment platform for members aged 18 and above only. Play responsibly.

Bahasa Melayu