Privacy Policy seri88 — Our Commitment to Protecting Your Personal Data

1. Information We Collect

Seri88 collects your personal information solely to provide a better, more secure, and personalized service. We only collect information that is strictly necessary and do not gather excessive data beyond the scope of our operational requirements.

1.1 Information You Provide Directly

• Registration information: Your full name, email address, phone number, date of birth, and username chosen when registering your account.
• Identity verification (KYC): A copy of your identity card, passport, or valid identification document when required for the verification process.
• Payment information: Bank account details, digital wallet account numbers (such as Touch 'n Go eWallet), or other payment methods you use for deposits and withdrawals. We do not store full credit or debit card numbers — this data is handled by our certified payment processors.
• Communication: Any messages, complaints, or feedback you send to our customer support team via live chat, email, or other communication channels.

1.2 Information Collected Automatically

• Log data: IP address, browser type, operating system, pages visited, and access time per session.
• Device data: Device type, unique device ID, operating system version, and screen resolution.
• Gaming activity data: Betting records, game history, wins and losses, bonuses claimed, and general account activity.
• Cookies and similar technologies: Session and persistent cookie data to maintain login status, save your preferences, and analyse platform usage patterns.

2. How We Use Your Information

Every piece of data we collect is used for a clear and legitimate purpose. Below is a full description of how your information is used on the seri88 platform:

You may withdraw consent to receive promotional communications at any time through your account settings or by contacting our support team. Withdrawing consent will not affect your overall use of the platform.

3. Data Sharing with Third Parties

Seri88 does not sell, rent, or disclose your personal information to third parties without your consent, except in the following situations required for platform operations and legal compliance:

3.1 Trusted Service Providers

We share necessary information with third-party service providers who assist us in operating the platform, including:

• Payment processors: FPX, Touch 'n Go, and other banking processors that require transaction information to process your deposits and withdrawals.
• Game providers: Game software providers that supply Slot Games, Live Casino, and Sports Betting content to our platform, which require session identifiers for game operation purposes.
• Analytics services: Tools that help us understand platform usage patterns for continuous improvement purposes.
• Cybersecurity services: Providers that help us detect and prevent fraud, money laundering, and other illegal activities.

All third-party providers are bound by strict data confidentiality agreements and are only permitted to use your information for the specified purposes.

3.2 Legal Requirements

Seri88 may disclose your information to authorities or law enforcement bodies when required to do so by applicable law, court order, or official investigation. In such situations, we will disclose only the minimum information necessary.

4. Data Security and Encryption

Your data security is seri88's top priority. We continuously invest in cutting-edge security infrastructure to ensure your information is always protected against unauthorized access, disclosure, alteration, or destruction.

4.1 Technical Security Measures

• Data encryption in transit using TLS 1.3 and 256-bit SSL for all communications between your browser/app and our servers.
• Encryption of data at rest using AES-256 standards for all sensitive information in our database.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
• 24/7 security monitoring using advanced threat detection systems that can identify suspicious activity in real time.
• Regular penetration testing by independent security experts to identify and address vulnerabilities.
• Multi-layer firewall systems and DDoS protection to ensure platform availability and safeguard your data.

4.2 Your Responsibilities

While we do everything in our power to protect your data, the security of your account also depends on your own actions. We recommend that you:

• Use a unique, strong password (a combination of uppercase letters, lowercase letters, numbers, and symbols) that you don't use on any other platform.
• Enable two-factor authentication (2FA) through your account security settings.
• Do not share your Login credentials with anyone, including family members.
• Make sure you log out of your account after each session, especially when using a shared device.
• Notify our support team immediately if you suspect your account has been accessed without authorization.

5. Cookies and Tracking Technologies

Seri88 uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions smoothly, and understand how you use our services. Below is a detailed explanation of the types of cookies we use:

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled as they affect the platform's primary functionality.
• Performance Cookies: Collects information about how you use the platform — pages visited frequently, time spent, and any errors encountered — to help us improve performance.
• Functional Cookies: Saves your preferences such as language, display theme, and other display settings so you don't have to reconfigure them every time you log in.
• Analytics Cookies: Helps us understand traffic patterns and aggregate (non-personal) user behavior for continuous platform improvement.

5.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, or block cookies. Please note, however, that disabling certain cookies may affect the functionality of the Seri88 platform and your gaming experience. We recommend keeping essential cookies enabled to ensure the platform works properly.

6. Your Rights as a User

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia and international privacy principles, you have the following rights regarding your personal data held by Seri88:

• Right of Access: You have the right to know what personal information we hold about you and to obtain a copy of it. Submit your request via our support email and we will process it within 14 business days.
• Right to Rectification: If any personal information we hold is inaccurate or incomplete, you have the right to request that we correct it. You may also update your basic profile information directly through your account settings.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted. Please note that we may not be able to fulfill this request in full if there are legal obligations to retain certain records, such as financial records for AML compliance.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing. You may unsubscribe from promotional communications at any time.
• Right to Data Portability: You may request a copy of your personal data in a machine-readable format for transfer to another platform, where technically feasible.

To exercise any of the above rights, please contact the seri88 customer support team via live chat or email. We will respond within a reasonable timeframe and process your request in accordance with applicable law.

7. Data Retention and Deletion

Seri88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once you close your account, we will retain certain data for the period required by applicable law, specifically:

• Financial and transaction records: retained for a minimum of 7 years for AML compliance and financial reporting requirements.
• KYC records and identity verification: retained for 5 years after account closure for enforcement and audit purposes.
• Support communication logs: retained for 3 years for reference and dispute resolution.
• Technical log data: retained for 12 months and automatically deleted thereafter.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

8. Privacy Policy Amendments

Seri88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will be published on this page along with the new effective date.

For material or significant amendments, we will notify you via in-app notifications, a pop-up at Login, or an email to the address registered with your account. It is your responsibility to review this page periodically. Continued use of the seri88 platform after any amendment is published will be considered your acceptance of the updated terms.

If you do not agree with the amendments made, you have the right to close your account and request data deletion in accordance with the rights stated in Section 6 above. We will fully respect your decision.